![]() As Hermès itself recognises, there’s a certain poetry to this origin story. With Catherine designing the bag while pregnant, and subsequently giving birth on the day of its release, the bag was named after her new baby girl: Constance. ![]() With sleek, minimalist lines, a long shoulder strap and elongated ‘H’ clasp, it was practical yet stylish in equal measure – all it needed was a name. Considering the decade in which she was designing – an age where the ladylike and somewhat traditional Kelly bag was soaring in popularity – the bag that Catherine dreamed up looks remarkably modern even to this day. Refunds to international accounts take longer.In 1959, Hermès’ in-house designer Catherine Chaillet was commissioned by artistic director Jean-Louis Dumas to design a new bag for the label. The refund timing will depend on the time it takes for us to receive your order and the time it takes for the seller to deposit back the money to our account. If you are eligible and like to request a refund please bear in mind that it usually takes between 10 days and three weeks for us to process the refund. Third party authenticators are available at your request as long as you are happy to cover the service cost. If you have doubts about the authenticity of your product, then to be eligible for a refund, you must return the product to us and have us re-authenticated. We do not issue refunds on products that are independently authenticated by our customers. We invest time and resources to make sure you receive your desired product and cannot cancel or refund an order that was personally sourced for you. We do not issue refunds on special orders. If you requested a product that is not available and one of our personal shoppers has to source for you these orders are non- refundable. If you have made a down payment then you must complete the purchase and the product will be sent out to you. We do not issue refunds on deposits which are made as a down payment for a product. Please contact our customer service and make this known within 48 hours of the order. If original packaging and receipts are important for you to have when you purchase our products please make this known before you make the sale. If you have special requests when making an order please make sure you specify them in the comments section of the order. In the case that you have purchased a product and changed your mind please contact customer service within 48hrs so we can proceed with the cancelation of the order. Please note that you will be eligible for a refund if the product is damaged in places that it is not mentioned in the description, or you have received a product you have not ordered. You have the right to request a refund within 14 working days of delivery – the moment you sign for and receive the product. We also do not accept returns on items that are not in the same condition then when the product was initially sent out Our customer service email is Items must be unused and returned in their original condition and packaging and with their tags still attached (if applicable). Please state the reasons for returning the product and we will get back to you within 24hrs to let you know if you are eligible for the refund. If you are unhappy with your product you can email us to request a refund. This doesn't include the time loss if a bag is stopped for inspection at customs. If you have any questions regarding your order or our shipping policy please email us on is FREE on ALL orders INTERNATIONALLY.ĭuring sales periods, public holidays or order over load the orders may take an extra day or two to be delivered.ĭuring sales periods, public holidays or order over load the orders may take an extra day or two to be delivered. Shipping insurance to cover the loss of a product.SMS with the tracking number as soon as the order is shipped.Free returns with an option for a home pick up or a DHL access point drop off.Option to choose DHL access point as a delivery address instead of your home address.We offer the following shipping services: Klueles is partnered with DHL to ensure timely and quality delivery of your orders. Please allow 2-3 weeks for shipping of these products as it can take 1-3 week for us to receive and authenticate them. Products we have in stock are shipped within 48 hrs of payment.Ĭonsignment products take longer to ship, due to the fact that they are with the original owner. Please note that shipping timings are calculated from the moment the product passes the authentication stage. Our team works hard to ensure that all orders are send on time so they can reach you on time.
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